Privacy Policy

Information We Collect

When you engage with our drawing fundamentals platform, we gather various kinds of information to offer you tailored learning experiences and to enhance our services.

Personal Information

We collect details you provide directly when creating an account or contacting us. This includes your name, email address, phone number, and messages sent via our contact forms. When you sign up for our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically collect information about how you use our website and learning platform. This includes pages visited, time spent in different sections, completed drawing exercises, and technical details such as your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site performance. You can adjust cookie settings through your browser preferences.

• Essential cookies for site functionality
• Analytics cookies to understand how users behave
• Preference cookies to recall your settings
• Marketing cookies to deliver relevant content

How We Use Your Information

Your personal information helps us deliver high-quality educational content and keep our drawing platform running smoothly. We are committed to using your data responsibly and only for legitimate purposes.

Educational Services

We utilize your information to grant access to drawing courses, monitor your progress through various skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, send important course updates, and provide technical support when needed. We may also send periodic newsletters about new drawing techniques, featured artworks, or platform improvements if you have subscribed to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and create new content to address common learning challenges. This analysis is performed in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and handle privacy with utmost care in all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who help us run our platform, process payments, send emails, and offer customer support. These providers have access only to information necessary for their services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If PixelChartNovel undergoes a merger, acquisition, or asset sale, your personal information may be included in that transaction. We would inform you by email and provide details about any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or government request. This includes situations involving potential threats to safety, as well as fraud investigations or violations of our terms of service.

Your Rights and Choices

Under privacy laws in Canada, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have certain rights regarding your personal data.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct inaccuracies. We will provide this information within 30 days of your request, subject to applicable legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will continue to receive essential notices about your account and course enrollment.

Cookie Management

Most web browsers let you manage cookies through their settings. You can opt to accept all cookies, reject certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement comprehensive security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes. Account data is typically kept for three years after closure, while course progress data may be stored for up to seven years for educational records.

International Transfers

While our main operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy law requirements for cross-border transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child's data, request corrections or deletion, and revoke consent at any time.

Parental Controls

Parents have the right to review any personal information we've collected from their child, request its deletion, and opt out of further collection or use of their child's data. We provide clear mechanisms for parents to exercise these rights.

If you believe we have inadvertently collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you about significant changes via email or prominent notices on our website.

Minor changes may be posted without individual notification, so please review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.